Refund policy
30-Day Satisfaction Guarantee & Return Policy
At Gripzilla, we take pride in the quality of our gear and the results our customers achieve. If you aren't satisfied with your purchase, we want to make it right. Our policy lasts 30 days from the date of purchase.
1. The "Reach Out First" Requirement
Before sending any item back, you must contact us at info@gripzilla.co. We find that most "faults" or frustrations can be solved quickly without a return. When you email us, please include:
-
Photos or Video: Show us the issue or the fault you're experiencing.
-
Description: Tell us what's going on.
Our team is here to help you get the most out of your equipment. We may suggest a replacement part, a specific adjustment, or provide a video guide to ensure you're using the product correctly. We want you to have a great experience, and we’ll do what it takes to fix the problem first.
2. Return Eligibility
To be eligible for a refund or exchange:
-
You must have contacted our support team first to attempt a resolution.
-
The item must be returned in its original packaging.
-
Note: We do not require the item to be "unused"—we want you to try it! However, items with excessive damage or missing parts not due to our error may only qualify for a partial refund.
3. Shipping & Logistics
-
Return Address: Gripzilla LLC, 1501 Biscayne Blvd, Ste 501, Miami, FL 33132.
-
Shipping Costs: The buyer is responsible for paying return shipping costs. Shipping costs from the original order are non-refundable.
-
Tracking: We highly recommend using a trackable shipping service for returns. We cannot guarantee that we will receive your returned item.
4. Refunds (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are credited back to your original payment method within a few business days.
-
Exchanges: We only replace items if they are defective or damaged. If you need an exchange, email us at info@gripzilla.co so we can evaluate the fault.